Unit Pengurusan Kualiti (UPK)

The Unit Pengurusan Kualiti, is a specialized unit within the CQAA office led by a Deputy Director. This unit is primarily responsible for maintaining the university’s operational standards, strategic planning, and performance monitoring through the following core functions:

1. Audit & Standards Compliance
The unit manages two critical audit streams to ensure institutional quality:
• Internal Audits: It plans and coordinates all internal audit activities, including auditor workshops, schedules, and meetings. It is also responsible for monitoring the resolution of any findings raised during these audits.
• SIRIM Audits: The unit coordinates ISO certification and monitoring audits with SIRIM, ensuring that all Non-Conformance Reports (NCR) and Opportunities for Improvement (OFI) are addressed and closed.

2. Documentation & Quality Management
UPK serves as the central hub for the university’s quality documentation:
• Quality Manual & e-ISO: It maintains the university’s Quality Manual and Service Management System (SPK) documentation. This includes managing the e-ISO website, which acts as a repository for all university-wide controlled documents.
• Management Review: The unit plans and coordinates the Management Review Meetings (MKSP), ensuring reports and minutes align with ISO standards.

3. Strategic Planning & Institutional Performance
The unit plays a vital role in tracking the university’s progress toward its long-term goals:
• UNISEL Transformation Plan: Serving as the secretariat, the unit collects and analyzes data regarding the strategic plan achievements of various responsibility centers (PTJs).
• SETARA Reporting: It coordinates the collection and analysis of data for the SETARA rating system, providing comprehensive reports to the Ministry of Higher Education (KPT).

4. Data Analysis & Feedback Systems
The unit utilizes various data-driven tools to ensure continuous improvement:
• Risk Management: It coordinates the risk registers for every PTJ, analyzing the effectiveness of the university’s risk management system.
• Quality Objectives: The unit monitors and reports on the achievement of quality objectives across the university every six months.
• Stakeholder Satisfaction: It develops and analyzes satisfaction surveys for students, staff, and the community to identify areas for comprehensive improvement.
• Complaints Management: The unit monitors daily feedback through the TCMS2.0 system, performing random checks on how PTJs resolve issues and reporting on these trends semi-annually.